true-care monitoring
ensuring your always operating at peak performance
Our exclusive True Care Monitoring system is a suite of solutions created to deliver a better experience for our clients
We recognize how important it is that your system is always operating at peak performance.
That’s why we’ve created our own True-Care program, which is a suite of service plans created to deliver a better experience for you. Made up of regular software updates, specific hardware, and internal tools, it allows True-Aspect to consistently deliver outstanding system performance, service and support.
Per Incident
Business Hours Only M-F, 8am – 5pm
On or Off-Site Support at Current Rates 1 Hour Min
First Come First Served Scheduling
- 90 Day Warranty from Date of Installation
- *Off-Site Remote Support may require specific equipment
Basic
- Extended Hours Support M-F, 8am – 8pm
- Off-Site Remote Support Free
- Monthly Network Firmware Updates
- Next In-Line Scheduling
- 1 Year Warranty from Date of Installation
- *Off-Site Remote Support may require specific equipment
- **Network Firmware Updates require specific equipment
- 24 Months – $648, 36 Months – $918
Essential
- Extended Hours Support M-F, 8am – 8pm
- Weekend Off-Site Support, 9am – 3pm
- Pro-Active System Monitoring
- Monthly Network Firmware Updates
- Monthly Network Reports
- Monthly Savant Software Current Release Updates
- Off-Site Remote Support Free
- On-Site Support First Hour Free
- Front-of-the-Line Scheduling
- Annual On-Site System Check-up
- 10% Discounted Labor Rates
- 10% Discount on New Projects
- 1-Year Warranty from Date of Installation
- *Off-Site Remote Support may require specific equipment
- **Network Firmware Updates require specific equipment
- Monthly – $60, 24 Months – $1296, 36 Months – $1836
Concierge
- Extended Hours Support M-F, 8am – 8pm
- Weekend Off-Site Support, 9am – 3pm
- Weekend On-Site Support, 9am – 3pm
- Pro-Active System Monitoring
- Monthly Network Firmware Updates
- Monthly Network Reports
- Monthly Savant Software Current Release Updates
- Monthly Savant Software Major Release Updates
- Off-Site Remote Support Free
- On-Site Support Free
- Front-of-the-Line Scheduling
- Semi-annual On-Site System Check-up
- Security System Monitoring Included
- 2 Year Warranty from Date of Installation
- 20% Discount on New Projects
- *Off-Site Remote Support may require specific equipment
- **Network Firmware Updates require specific equipment
- ***Security Monitoring requires purchase of True-Aspect Security System
- Monthly – $120, 24 Months – $2592, 36 Months – $3672
We strongly recommend our plans, but you can still access our fantastic service and support team for assistance. As a non-member, we offer 5-minutes of free phone support during business hours. If you need more time, you’ll be billed at our Per-Incident support rates whether remote or on-site.
Office Location
2935 S Fish Hatchery Rd, #114
Fitchburg, WI 53711
PHONE
608-848-3595