As a leading New Jersey technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there is always TrueAspect staff members ready to help you! Each family we work with is unique and expects different levels of response time and attention. Because of that, we created multiple service membership options to provide personalized support that is right for you and your Family. Each of our memberships come with different features and guaranteed response time. No matter which membership you select, we promise to deliver personal, first-class home automation services every time you need it.


Dedicated support team and accessElite staff member dedicated to your system.
Proactive remote system monitoring, updates, serviceYour system notifies us of issues, often before you know
Extended remote service hoursRemote log-in service beyond our regular business hoursMon-Sat, 8am-8pm Mon-Fri, 9am-7pm Mon-Fri, 10am-6pm Business hours
On-site service hoursThe days and hours we are available to come to youMon-Sat, 8am-8pm Mon-Fri, 9am-5pm Mon-Fri, 10am-4pm Business hours
Priority SchedulingHow fast we respond to an on-site service requestSame day or next day2 to 3 days or less3 days or lessNext available
Response timeHow fast we respond to a system or call-in notification1-hour3-hours6-hoursNext avaible
Complementary equipment repairsSystem hardware repair or replacement at no added chargeUp to 3-year old hardware
Complementary site visits for service or supportSite visit for service or support at no added charge1-hour included
On-site system checkupOur techs clean, test, and update your system on-site. 2 scheduled + 2 pre-event2 scheduled + 1 pre-event1 scheduled Optional
Service LoanersTemporary replacement hardware during repair
Recorded Surveillance video footage retrieval Assistance with finding archived security camera recordings
Power management for surge and brownoutsWe monitor and reset your system due to electrical issues
Comprehensive cyber threat protection Hardware and software protection from cyber attacks
Routers, firewall licensing and supportCovers ongoing “paid” support to all network vendors
Annual wi-fi network scan and mapOn-site wi-fi network speed and coverage performance checkup
Internet/ CableTV troubleshooting; racks resetsFixing internet and CATV issues; system resets due to updatesPhone support only
UPS battery replacement notification We’ll advise when system battery backup needs replacing
Hardware and software supportWe handle warranty service for your system
Remote-in service session limitsHow many times we’ll connect-in your system UnlimitedUnlimitedUnlimitedUnlimited
Transferable Your plan transfer to a new homeowner
Monthly Fee, Annual payment preferredPricing on request$99/month$69/month$39/month


As a Non-Member get access to our support team at standard billable rates with out monthly commitment. TrueAspect Hours of Operation are Monday-Friday 7 AM – 5 PM excluding national holidays. After Hours remote and on-site support is available to all TrueAspect customers Monday-Sunday 7 AM – 10 PM. Support between 10 PM and 7 AM is only available for Essentials, Plus, Premier and Elite Members per request.

What’s Included

  • Daytime Remote Support billed at $35 per 15 minutes
  • After Hours* Remote Support billed at $70 per 15 minutes
  • Daytime On-Site Support billed at $140 per hour
  • After Hours On-Site Support billed at $280 per hour

24/7/365 SUPPORT

We offer support anytime you need it. Our expert remote support team is available Monday-Sunday 7AM to 7PM, including holidays for all of our clients. With Plus, Premium and VIP plans, you are covered around the clock. Finally settling down to catch up on your shows and need assistance with your system at 11:15PM, yes, we’re here.


Stay ahead of the game with Proactive System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down, TrueAspect has you covered with our preventative system monitoring technology.


We can solve most issues remotely… but occasionally we do need to come to your home or business. Get the fastest appointments with our Priority Scheduling. TrueAspect’s Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.


On our top plans, we come to your home and perform a 25-point system health tune-up. Our annual system updates ensure your home technology is in tip-top shape. Our technicians clean and update your equipment and perform any firmware updates. Depending on your plan level, we can schedule the health checks to put your home on ‘vacation mode’ before you go out of town and turn it back on when you return.


Many of our customers prefer an ‘all-in’ service and support plan. That means, all remote, on-site and even equipment repairs are covered in our top plan. You only have one charge for the year and we’re there to cover any service event or system update required, around the clock.


Need help finding surveillance camera video footage? Want to change your preset lighting scenes? System not functioning properly after a visit by your CableTV or ISP company? No problem. Our plans offer a lot more than repair. We provide assistance for the most common questions and needs to be sure you get the most enjoyment, comfort and safety from your TrueAspect system.


We take away the headache with cable by providing Comcast Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call the Cable company again. Simply report any issues or changes to our support team and we will take care of it!


Your home technology experts available for you 24/7






TrueAspect Hours of Operation are Monday-Friday 7 AM – 5 PM Excluding National holidays. After Hours remote and on-site support is available to all TrueAspect customers Monday-Sunday 7 AM – 10 PM. Support between 10 PM and 7 AM is only available for Plus, Premium and V.I.P Members per request.

©2021 Copyright - True Aspect